Thank you for visiting our Career Opportunities Page. We are looking for highly motivated people who are looking for a long term career in a dynamic organization. Please email Jake Dawes, jdawes@vigilnet.com, your resume and cover letter if you’re interested in any open positions listed below.
FIELD SUPPORT REPRESENTATIVE
Our field support representatives are responsible for assisting our field offices across the company with case management and support activities. This position is responsible for ensuring each client is meeting specific guidelines based upon time sensitive reporting.
Location: Omaha, NE and field offices in Oregon and Pennsylvania
Duties and Responsibilities:
- Provide support to clients which includes handling incoming phone calls and emails
- Complete necessary documentation for specific time sensitive reporting to each customer
- Maintain complete and accurate case notes
- Ensure completion of program reports are handled in a timely manner
Qualifications:
- Excellent communication skills both verbal and written
- Excellent organization skills
- Ability to follow policies and procedures
- Exceptional problem solving skills
- Excellent customer service and inter personal skills
- Ability to multi-task
- High school diploma (minimum)
COLLECTION SPECIALIST
Our collectors are responsible for contacting clients to secure payment on participant balances owed. Previous experience in collections strongly preferred, but not required.
Location: Omaha, NE and field offices in Oregon and Pennsylvania
Duties and Responsibilities:
- Receive inbound and place outbound calls for account resolution
- Enter pertinent information in software to record data collected through phone conversations
Qualifications:
- Excellent communication skills
- Excellent negotiation skills
- Ability to follow policies and procedures
- Exceptional problem solving skills
- Excellent customer service and inter personal skills
- Accounts receivable and/or collection experience a plus
- High school diploma (minimum)
